Refund Policy

The 14-day guarantee

Ask for a refund within 14 days of a payment and you get it back in full. You do not need to justify it. This applies to first payments and renewals alike, and holds whether or not you have used your allowance — we would rather return the money than keep a customer who is not getting value.

How to ask

Email admin@converterseo.com from the address on your account. Say which payment you mean; we will confirm within one working day. The money returns to the original payment method within 5–10 working days, depending on your bank.

After 14 days

Beyond that window we do not refund periods already started, but you can cancel at any time and will not be charged again. Access continues until the end of the period you paid for.

If something is broken

The 14-day rule is a floor, not a ceiling. If the service failed and cost you a period you could not use, write to us — we will sort it out regardless of the calendar.

Your statutory rights

Consumers in the European Union have a 14-day right of withdrawal for digital services. Nothing in this policy reduces that right, and where the two differ, whichever is more favourable to you applies. Payments are processed by Paddle.com Market Ltd as merchant of record; refunds are issued through them.